This document highlights how broken and canceled appointments are displayed differently depending on the PMS you use with Jarvis Analytics. For the best results, ensure your appointment statuses are consistently tracked and properly defined.
Eaglesoft
Statuses available: No Show, Cancellation, Neither
Locations:
| Module | Notes |
|---|
| |
| Operations > Cancellations: | - Pulls all cancellations, no-shows, and “neither” status appointments (regardless of production).
|
| KPIs: | - No Show Rate: Per provider, includes all no-shows.
- Cancellation Rate: Per provider, includes all cancellations.
- “Neither” KPI: Includes appointments with “neither” status
|
| Calendar > Appointment Details > By Patient Status: | - Only includes appointments with production.
- Can be filtered by Appointment Status (No Show, Cancellation, Neither).
|
| Front Office > Broken Appointments: | - Shows all broken appointments, but only for active patient statuses.
|
Open Dental
Statuses available: Broken, Unscheduled List
Locations:
| Module | Notes |
|---|
| |
| Operations > Cancellations: | - Pulls all cancellations, no shows if code based
- If default definition- could show 0’s
|
| KPIs: | - No Show Rate: Tracks no-shows using D9986.
- Cancellation Rate: Tracks cancellations using D9987.
|
| Calendar > Appointment Details > By Patient Status: | - Some appointments may not display; issue currently under review.
|
| Front Office > Broken Appointments: | - Highly dependent on how appointments are marked as broken.
- Custom definitions (D9986, D9987) are recommended for accurate tracking.
- Shows only active patient statuses.
|
Dentrix Core/Enterprise
Statuses available: Cancellation
Locations:
| Module | Notes |
|---|
| |
| Operations > Cancellations: | |
| KPIs: | - No Show Rate: Not available.
- Cancellation Rate: Tracks all cancellations.
|
| Calendar > Appointment Details > By Patient Status: | |
| Front Office > Broken Appointments: | - Shows all cancellations, but only for active patient statuses.
|
Dentrix Ascend
Locations:
| Module | Notes |
|---|
| |
| Operations > Cancellations: | |
| KPIs: | - No Show Rate: Includes all no-shows.
- Cancellation Rate: Includes all cancellations (matches Operations and Calendar data).
|
| Calendar > Appointment Details > By Patient Status: | - Shows all cancellations and no-shows (matches Operations)
|
| Front Office > Broken Appointments: | - Shows cancellations for active patient statuses only.
- Displays all broken appointments for the entire month (including future dates).
- Note: Not recommended for comparisons across modules
|
Denticon
Locations:
| Module | Notes |
|---|
| |
| Operations > Cancellations: | - Pulls all cancellations and no-shows.
|
| KPIs: | - No Show Rate: Includes all no-shows but does not match Operations data.
- Cancellation Rate: Includes all cancellations but does not match Operations data.
|
| Calendar > Appointment Details > By Patient Status: | - Pulls all cancellations and no-shows (matches Operations)
|
| Front Office > Broken Appointments: | - Shows cancellations and no-shows for active patient statuses only.
|
